2. Privacy Policy

Effective Date: [22/05/2026]

We value your privacy and are committed to protecting your personal information, as well as information regarding your pets. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking on our website.

1. Information We Collect

When you visit the site or use our services, we collect certain information:

  • Personal Information Provided by You: This includes your name, email address, phone number, and physical address when you fill out a contact form or register for an account.

  • Pet Information: To provide proper grooming services, we collect information regarding your pet's name, breed, age, medical history, temperament, and vaccination records.

  • Automatically Collected Information: When you access the website, we automatically collect certain information about your device, including your IP address, browser type, and time zone.

2. How We Use Your Information

We use the information we collect to:

  • Schedule, manage, and fulfill your pet grooming appointments.

  • Communicate with you regarding updates, reminders, or changes to your appointment.

  • Maintain safety logs regarding pet health, vaccination records, and behavior.

  • Improve and optimize our website performance.

3. Sharing Your Personal Information

We do not sell your personal information. However, we share your information with trusted third parties to help us run our business:

  • Fresha: We use Fresha to power our online booking system. Your contact details and booking information are shared with Fresha to manage your appointments. You can view Fresha’s Privacy Policy directly on their platform.

  • Squarespace: Our website is hosted by Squarespace, which collects standard analytics data to help us understand site traffic.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations or protect our rights.

4. Data Retention

When you book an appointment or submit an inquiry, we will maintain your personal and pet information for our records unless and until you ask us to delete this information.

5. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the contact information below.